Discovery: How to collect Pool and Record data to replay a discovery scan for troubleshooting purposes

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Discovery


    COMPONENT:

    BMC Atrium Discovery and Dependency Mapping


    APPLIES TO:

    BMC Atrium Discovery and Dependency Mapping



    QUESTION:

    How to collect Pool and Record data to replay a discovery scan for troubleshooting purposes?


    ANSWER:

     

    Pool and Record Data is sometimes requested by Customer Support to replay a discovery scan for troubleshooting purposes. This is usually accompanied by a request for debug logs. 

    Please set the logging level for Discovery and Reasoning to DEBUG (see https://docs.bmc.com/docs/display/DISCO111/Changing+log+levels+at+runtime). If Support requests any other logs in DEBUG, set those as well.

      

    Go to Administration -> Discovery -> Discovery Configuration
    - Set Recording Mode to "Record"

    For recording of Linux/UNIX systems:
    - Go to Discovery -> Credentials and select the credential being used for the hosts where the problem occurs
    - In the Options section, change "Session Logging" to Enabled. Click "Apply"

      

    For recording of Windows systems:
    - Go to Discovery -> Credentials > Windows Proxies and select the proxy being used for the hosts where the problem occurs
    - In the “Manage Windows Proxy” window, change Recording Mode to “record”
    - Set the logging level to "DEBUG"
    - click Apply Proxy Settings

      

    Go to Discovery -> Discovery Status
    - Click "Add New Run"
    - Set type to "Snapshot"
    - Enter IP addresses for the hosts where the problem occurs
    - Level should be set to "Full Discovery"
    - Label can be set to anything
    - Click "OK"

      

    After discovery is complete:
    - Disable "Record" mode in the discovery configuration and proxy configuration as described above
    - Set the logging level for Discovery and Reasoning to INFO, as well as any others which support requested in DEBUG mode
    - Disable "Session Logging" in Discovery -> Credentials

      

    Go to Administration -> Appliance Support

      

    For 11.1 and earlier versions:
    - Under "Atrium Discovery Logs By Date" select the date range for the discovery you performed
    - Check the box for Discovery and Reasoning logs, as well as any other modules support requested logs for
    - If this was a Windows discovery, check the box for “Logs from ‘xxxxxx' proxy”
    - Under "Target Host Data" enter the IP’s scanned
    - Check the boxes for Pool Data and Record Data (and Session logs for UNIX/Linux)
    - Under Create Archive, enter a name for the zip file
    - Click "Gather" and send us the result
    - After the gather has finished, click on the new archive to upload it to your PC, and send the archive file to Support

    For 11.2 and later versions:
    - Click "Create"
    - Provide a "Name" for the archive (you can use your case#)
    - Check the box for Discovery and Reasoning logs, as well as any other modules support requested logs for
    - If this was a Windows discovery, check the box for “Logs from ‘xxxxxx' proxy”
    - Check "Record & Pool Data" (and Session logs for UNIX/Linux)
    - Under "Logs By Date", select the date range for the discovery you performed
    - Under "IP Range(s)" enter the IP’s scanned
    - Click "Create"
    - Wait for the new archive to show up on the "Appliance Support" page.  It should be at the top of the list.
    - Click on the new archive to upload it to your PC, and send the archive file to Support

     


    Article Number:

    000132636


    Article Type:

    FAQ/Procedural



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