EUEM - After Fresh Installation, Cloud Probe is not capturing Traffic

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Real End User Experience Monitoring - Software Edition


    APPLIES TO:

    BMC Real End User Experience Monitoring - Software Edition



    QUESTION:

    EUEM - After Fresh Installation of EUEM , Cloud Probe is not capturing Traffic


    ANSWER:

    When deploying Cloud Probe on a dedicated system receiving a data feed, the promiscuous mode should be enabled on the NIC Cloud Probe is listening to. This configuration has to be reboot persistent or a manual intervention will be necessary after a reboot of the appliance.
    Cloud Probe has exp_sytem.info file that show a system information including a net card data.
     


    Article Number:

    000135949


    Article Type:

    FAQ/Procedural



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