helpdesk submitter error ARERR 371 - "You cannot change the value of the Submitter field - "Submitter Mode" of the system is configured to be locked : HPD:Statistics : User (ARERR 371)

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    Remedy Service Desk Application


    BMC Remedy Service Desk Application



    Submitter error - receiving error about submitter mode being locked on HPD:Statistics when opening Incident Management console. 




    Legacy ID:KA395518


    Found a record in HPD:Statistics where the ogin name value in the User field did not match the case of the Login Name of the User record. Once record in HPD:Statistics was deleted, the error no longer occurred.

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    1. BMC Remedy Service Desk Application


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