helpdesk submitter error ARERR 371 - "You cannot change the value of the Submitter field - "Submitter Mode" of the system is configured to be locked : HPD:Statistics : User (ARERR 371)

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    PRODUCT:

    Remedy Service Desk Application


    APPLIES TO:

    BMC Remedy Service Desk Application



    PROBLEM:

     

    Submitter error - receiving error about submitter mode being locked on HPD:Statistics when opening Incident Management console. 

     


    SOLUTION:

     

    Legacy ID:KA395518

      

    Found a record in HPD:Statistics where the ogin name value in the User field did not match the case of the Login Name of the User record. Once record in HPD:Statistics was deleted, the error no longer occurred.

      
    Related Products:  
       
    1. BMC Remedy Service Desk Application

     


    Article Number:

    000057962


    Article Type:

    Solutions to a Product Problem



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