VG creation failed:The VirtualGuest Job did not start successfully

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    PRODUCT:

    Cloud Lifecycle Management


    APPLIES TO:

    BMC Cloud Lifecycle Management



    PROBLEM:

     

    Environment:

    BMC Cloud Lifecycle Management 2.1.x


    Received following error after submitting the SOI request:

      


    Root Cause Info:
    Severity: CRITICAL
    Error: Error creating Virtual ComputeContainer TestJ-4.
    Error Resolution: Please contact system administrator
    Error Id: BMC-CLMT-10800330
    Transaction Id: d67c28f2-56b1-4d18-9e09-ff0de25684f6
    Root Cause Info:
    Severity: CRITICAL
    Error: VG creation failed:The VirtualGuest Job did not start successfully for TestJ-4: Error: JNI file copy from '/opt/bmc/bladelogic/8.1/operationsManager/NSH/tmp/0517cc41eb074f98bfe34e92068cd635/null.csv' to '/opt/bmc/bladelogic/8.1/operationsManager/NSH/tmp/config_deployment_clm-bbsa/blcliinfile_4cb0b6a2-7046-4a2f-b0c8-85123db23dda.tmp' failed: : Permission denied.
    Error Resolution: Please contact system administrator

     


    SOLUTION:

     

    Legacy ID:KA359060

      

    Check the permission (read and write) of the "BLAdmin" user on "/tmp" direcotry and grant the permission if it's not there.

      

    Submit another SOI request after granting permission to "BLAdmin". Contact support if the issue still persist.

      
    Related Products:  
       
    1. BMC Cloud Lifecycle Management

     


    Article Number:

    000061803


    Article Type:

    Solutions to a Product Problem



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