Server Administration comes blank

Version 2
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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

       

    After Installing ARS 7.1.0, When I click on the I click on ARS SYSTEM ADMINISTRATION CONSOLE, I dont see the anything on the left Navigation.

      
      Arserver 7.1 
      
       
       Windows And Linux  

     


    SOLUTION:

     

    Legacy ID:KA307614

      
        
      
      Follow the steps 
      
        
      
        
      
      Step 1: 
      
       

    Delete following forms  and associated workflow

       

    AR System Administration: Support Form;

       

    AR System Administration: Server Information;

       

    AR System Administration: License Review;

       

    Note: Above forms are vendor forms, hence no data associated with these forms. Deleting them would not cause any issue.

       

    Step 2:

       

    After deletion, import them back. You can use the serveradmin definition present in <AR_INSTALL>//installforms/en/serveradmin.def

       

    Step 3:

       

    Log in to user tool and access Server information

      

     


    Article Number:

    000060802


    Article Type:

    Solutions to a Product Problem



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