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BMC Remedy OnDemand
When trying to set the On Behalf Of on service request, users with Read Licenses receive the following error:
If a user has a Read Only License (which most do as they are only submitting requests) they receive this error.
Also, User and CTM:People Form have correct Permissions
Environment: BMC Remedy OnDemand 20.11.01(7.6.04) and BMC Service Request Management 20.11.01(7.6.04)
To Resolve the issue, Flush Entitlement Cache.
-Go to Application Administrator Console
-Service Request Management
-Other Function -> User Validation -> Flush Entitlement Cache