Running report in Report Console limits entries returned to 2000  When I run a report using the Report Console from a web browser, I get a report of 50 pages with 40 records on each page, or a total of 2000 records. The report should be brining back more

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    Running report in Report Console limits entries returned to 2000

    When I run a report using the Report Console from a web browser, I get a report of 50 pages with 40 records on each page, or a total of 2000 records. The report should be brining back more assets but something seems to be limiting it at 2000. There are no limits on query results in the AR System Administration Console.

    LP: BMC Remedy AR System Server 7.6.04
    DR: AR System Server 7.6.04

    Details: When I run a report using the Report Console from a web browser, I get a report of 50 pages with 40 records on each page, or a total of 2000 records. The report should be brining back more assets but something seems to be limiting it at 2000. There are no limits on query results in the AR System Administration Console. Please advise.



    Issue Summary: Running report in Report Console limits entries returned to 2000
     

     


    SOLUTION:

     

    Legacy ID:KA380004

      

    Please go to the below location or path and checked what parameter is set.

    Path : <mid tier install>/WEB-INF/classes subdirectory

    eg :Program Files\BMC Software\ARSystem\midtier\WEB-INF\classes

    File name : config.properties

    Checked Parameter name : arsystem.webreport.onscreen_max_entries=2000 and if it is set to 2000 changed it to 4000 or 5000.

    Please check above parameter is there in config.proprerties. If it is present then set it to 5000 and if it is not present add above parameter.

     


    Article Number:

    000046793


    Article Type:

    Solutions to a Product Problem



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