AR server 7.6.04 SP3 installation failed with an error "THROWABLE EVENT {Description=[Failed to copy 64 bit AR Server binaries.]}"

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    ARServer 7.6.04 SP3 Installation failed due to below errors:

    (Oct 29 2012 07:17:27.751 PM -0700),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostInstallationConfigurationPostUpgradeBusinessTask,
    THROWABLE EVENT {Description=[Failed to copy 64 bit AR Server binaries.]},
    Throwable=[java.io.FileNotFoundException: C:\Program Files\BMC Software\ARSystem\arapi7604_build002_win64.dll (The process cannot access the file because it is being used by another process)

    And

    Oct 29 2012 07:17:27.751 PM -0700),SEVERE,com.bmc.install.utility.io.FileHelper,
    THROWABLE EVENT {Description=[Failed to copy file to directory],Detail=[ ==> C:\Program Files\BMC Software\ARSystem]},
    Throwable=[java.io.FileNotFoundException: C:\Program Files\BMC Software\ARSystem\arserver.exe (The process cannot access the file because it is being used by another process)

    LP: BMC Remedy AR System Server




    Issue Summary: ARServer 7.6.04 SP3 Installation failed.

     

     


    SOLUTION:

     

    Legacy ID:KA382309

      

    1. AR Server service used to get started automatically though we had stopped it manually from services console.

    2. Looks like some script or monitoring tool used to restart AR Server service automatically and because of that installer could not replace arserver.exe and arapi7604_build002_win64.dll at the time of installation.

    3. We stopped AR Server service and renamed above two binaries and reran the installer and installation completed successfully.
     

      
    Related Products:  
       
    1. BMC Remedy AR System Server

     


    Article Number:

    000046777


    Article Type:

    Solutions to a Product Problem



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