When using the Account Management utility for Web Services from the Control-M Configuration Manager (CCM), receiving the following error:  The request failed with the following information: error message <Cannot send parameters to WS CM Extension>, error

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    PRODUCT:

    Control-M for Web Services, Java and Messaging


    APPLIES TO:

    BMC Control-M Business Process Integration Suite



    PROBLEM:

     

    Symptom
    When using the Account Management utility for Web Services from the Control-M Configuration Manager (CCM), receiving the following error:

      

    The request failed with the following information: error message <Cannot send parameters to WS CM Extension>, error code <1>
    SEVERITY: ERROR
    CODE: CTM6781

      

    Applies To
    BMC Control-M for Web Services, Java and Messaging 6.1.02
    BMC Control-M for Web Services, Java and Messaging 8.0.00

     


    SOLUTION:

     

    Legacy ID:KA378913

      

    Cause
      The error is caused by the WS CM container not being able to start after parameter change or mis-configuration.

      

    Solution
    1. Run the command 'hostname' on the CM for Web Services (Business Process Integration Suite - BPI) machine.

      

    2. Open the file ~/ctm_agent/ctm/data/wsprofile.dat file for editing  (<AgentInstallDir>\DATA\wsprofile.dat on Windows)
       a. set the WSHOSTNAME parameter to the output of the hostname command
       b. make sure the WSPORTNUM parameter reflects a port that is free on this machine
       c. add the parameter JRE_BIN <path to java runtime environment directory bin with trailing />
       d. Check if HTTP_AUTH is too long.  The limit is 512 characters.
     
    For example:
    ...
    WSHOSTNAME         mybpimachine
    WSPORTNUM          7001
    JRE_BIN            /usr/lib/jvm/jre-1.7.0-openjdk.x86_64/bin/
    ...

      

    3. Save and close the wsprofile.dat.

      

    4. From the WS configuration menu on the Agent (ctmwsacc), perform Tools -> Shutdown CM  (ignore if this produces an error)

      

    5. Try using the CCM WS Account Management utility again, to confirm you can now access the WS Accounts.
    Additional Information
    QM001878885 - Increase HTTP Authentication Field to greater than 512 bytes RFE
     

      
    Related Products:  
       
    1. BMC Control-M Business Process Integration Suite

     


    Article Number:

    000085546


    Article Type:

    Solutions to a Product Problem



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