Creating report on Report Console, AR System displays ARERR 90

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    Creating report on Report Console, AR System displays ARERR 90

    LP: BMC Remedy AR System Server 7.6.04
    DR: AR System Mid Tier 7.6.04

     


    SOLUTION:

     

    Legacy ID:KA371759

      

    Refer to knowledge article KA364898 - 'How to turn off/on arjavaplugin logging?' and set the log level for ar java plugin (ARSYS.ARDBC.ARREPORTENGINE) to Debug....collect log.

      


    In armonitor.cfg
    "E:\Applications\Java\jre6\bin\java" -Xmx512m -classpath "C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar" com.bmc.arsys.pluginsvr.ARPluginServerMain -x WIN-BC8YD4GTB8K -i "C:\Program Files\BMC Software\ARSystem" -m

    So ar java plugin is refering Server Name as "WIN-BC8YD4GTB8K".

    In ar.cfg
    Server-Plugin-Alias: ARSYS.ARDBC.ARREPORTENGINE ARSYS.ARDBC.ARREPORTENGINE olivia.psg.xxxx.co.jp:9999
    Server-Name: olivia.psg.xxxx.co.jp
    Server-Connect-Name: jps00003192

    Neither Server-Name or Server-Connect-Name is refering to "WIN-BC8YD4GTB8K".

    In arjavaplugin.log
    2012-05-21 15:58:32,612 ERROR [pool-2-thread-5] com.bmc.arsys.apitransport.connection.b (?:?) - Connects to WIN-BC8YD4GTB8K:39456 through Java Rpc failed with: ERROR (90): AR System Server

    We can see java plugin is trying to connect to Server WIN-BC8YD4GTB8K.
    So you need either to fix the -x value in armonitor.cfg or change the Server-Name value in ar.cfg.



    In armonitor.cfg
    WIN-BC8YD4GTB8K ==> olivia.psg.xxxx.co.jp
    After the above change, restart the AR Server service to fix this error.

      
    Related Products:  
       
    1. BMC Remedy AR System Server

     


    Article Number:

    000087636


    Article Type:

    Solutions to a Product Problem



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