Web Reports - An error had occurred. Please see your administrator. (ARERR 9426)

Version 5
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    Attempting to run the OOTB web reports from reporting console and getting the following error:

    An error had occurred. Please see your administrator. (ARERR 9426)

    Reports that contained a graph would fail, but the reports without a graph worked.

    Server Platform: Linux Red Hat ES 5.0 x64 64b native
    Database: Oracle 11.x
    Web Server: Apache Tomcat 6.0.x

     

     


    SOLUTION:

     

    Legacy ID:KA415799

      

    Check the logs for similar errors:

    armidtier1.log:
    Jul 31, 2014 8:53:28 AM - WARNING (com.remedy.log.REPORTING) : BirtRunReportActionHandler.__execute()Multiple exceptions occurred.<my server>.localorg.eclipse.birt.report.engine.api.EngineException: CREATE_EXTENSION_FAIL
    at org.eclipse.birt.report.engine.executor.ExecutionContext.addException(ExecutionContext.java:1163)

    catalina.out:
    Jul 31, 2014 8:52:31 AM org.eclipse.birt.report.engine.presentation.LocalizedContentVisitor processExtendedContent
    SEVERE: CREATE_EXTENSION_FAIL
    org.eclipse.birt.chart.exception.ChartException: CREATE_EXTENSION_FAIL

    ReportEngine_2014_07_31_15_49_25.log:
    Jul 31, 2014 3:50:38 PM org.eclipse.birt.report.engine.api.impl.RunTask doRun
    SEVERE: Error happened while running the report.
    java.lang.InternalError: Can't connect to X11 window server using 'localhost:10.0' as the value of the DISPLAY variable.


    Resolve problem by adding the "headless" parameter in the Mid-Tier startup.sh file. Verify if your Java_options are set for the Djava.awt.headless. Entries should be found in one of the following files you would have to point to your correct java path.

    JAVA_OPTS="$JAVA_OPTS -Djava.awt.headless=true -Dsun.java2d.fontpath=/usr/java/jdk1.6.0_45/jre/lib/fonts"; export JAVA_OPTS

     


    Article Number:

    000085249


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles