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Remedy AR System Server
BMC Remedy AR System Server
Attempting to run the OOTB web reports from reporting console and getting the following error:
An error had occurred. Please see your administrator. (ARERR 9426)
Reports that contained a graph would fail, but the reports without a graph worked.
Server Platform: Linux Red Hat ES 5.0 x64 64b native
Database: Oracle 11.x
Web Server: Apache Tomcat 6.0.x
Check the logs for similar errors:
Jul 31, 2014 8:53:28 AM - WARNING (com.remedy.log.REPORTING) : BirtRunReportActionHandler.__execute()Multiple exceptions occurred.<my server>.localorg.eclipse.birt.report.engine.api.EngineException: CREATE_EXTENSION_FAIL
Jul 31, 2014 8:52:31 AM org.eclipse.birt.report.engine.presentation.LocalizedContentVisitor processExtendedContent
Jul 31, 2014 3:50:38 PM org.eclipse.birt.report.engine.api.impl.RunTask doRun
SEVERE: Error happened while running the report.
java.lang.InternalError: Can't connect to X11 window server using 'localhost:10.0' as the value of the DISPLAY variable.
Resolve problem by adding the "headless" parameter in the Mid-Tier startup.sh file. Verify if your Java_options are set for the Djava.awt.headless. Entries should be found in one of the following files you would have to point to your correct java path.
JAVA_OPTS="$JAVA_OPTS -Djava.awt.headless=true -Dsun.java2d.fontpath=/usr/java/jdk1.6.0_45/jre/lib/fonts"; export JAVA_OPTS