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Cloud Lifecycle Management
BMC Cloud Lifecycle Management
User trying to provision a newly created Service Offering Instance (SOI). The provisioning failed with following error:
Applies To: BMC Cloud Lifecycle Management 2.x/3.x
This error is caused if the entry with the dataset ID of
To confirm if the dataset ID of BMC.ASSET does not exist, open the
This can be check by looking at the Reconciliation Job Runs form on the server. We should see this job running every few minutes. If the last time it ran was some time ago then this job will need to be restarted.
To start the reconciliation job, delete entries older than a week (or even better just a day or two) from the Reconciliation Job Runs form. (Check KA369060 - kb.bmc.com/infocenter/index for deleting these records)
Once cleared out the Job Runs, access the reconciliation manager:
1. Open up the CMDB:Console on Cloud or ITSM AR (depending on what server you want to check reconciliation on)
2. Select the Reconciliation Manager tab
3. Select Job History from left hand side
4. Select BMC CSM ENT Data Reconciliation
If there are too many Job Runs entries then the console will hang here. If they have been cleared out enough to see the history then just clicking Start Job will start the job running again. If this fails, then maybe the arrecond process has hung. Kill this process and it will automatically get restarted again by the armonitor process
After a few minutes check the reconciliation job run history again to if there are new entries every couple of minutes. If there are then the job is successfully running and the data data will get reconciled to .
This can be checked by doing another search on the . This time the search will return 2 results. One for the entry and one for the BMC.ASSET entry.
- BMC Cloud Lifecycle Management