SOI is failing with an error "No object having uuid <Callout ID> found in Cloud DB" for '[Class=com.bmc.cloud.clouddb.service.impl.CloudDBServiceImpl:CloudDBServiceImpl::getResource] - Processing the GET request for a 'com.bmc.cloud.model

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    PRODUCT:

    Cloud Lifecycle Management


    APPLIES TO:

    BMC Cloud Lifecycle Management



    PROBLEM:

     

    Symptom

      

    ServiceOfferingInstance is failing with an error "No object having uuid <Callout ID> found in Cloud DB" for '[Class=com.bmc.cloud.clouddb.service.impl.CloudDBServiceImpl:CloudDBServiceImpl::getResource] - Processing the GET request for a 'com.bmc.cloud.model.beans.Callout'"

    Applies

      

    BMC Cloud Lifecycle Management 2.x

     


    SOLUTION:

     

    Legacy ID:KA380711

      

    Cause

      

    uuid reference in CSM.log file ("object having uuid" for 'com.bmc.cloud.model.beans.Callout') is not available in BMC_Callout form.

      

    Solution

    1: "BMC_Callout" form at Cloud DB should have an entry for "CSM Change integration HTTP Callout" Name with an UUID which is being reference in CSM.log file.

    2: If no records found then search with the "CSM Change integration HTTP Callout" as Name and set the "MarkAsDeleted" field to "yes"

    3: Restart the Cloud Plug-in service (kb.bmc.com/infocenter/index) on Enterprise AR server.

    4: Stop the Platform Manager service (BMCCSM) and delete the "cache" folder (<installation directory>/BMCCloudLifeCycleManagement/Platform_Manager) and "bundle" directory under "org.eclipse.osgi"directory (<installation directory/BMCCloudLifeCycleManagement/Platform_Manager/configuration).

    5: Start the Platform Manager service (BMCCSM) which will create fresh cache from Cloud DB and submit a SOI request which will create an entry in BMC_Callout form for "CSM Change integration HTTP Callout"

    Additional Information

      

    The KA - kb.bmc.com/infocenter/index will help to restart the Cloud Plugin service without restarting AR Services on Enterprise AR machine.

      
    Related Products:  
       
    1. BMC Cloud Lifecycle Management

     


    Article Number:

    000085544


    Article Type:

    Solutions to a Product Problem



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