CLM: Enterprise AR (E-AR) installation fails with Error: "Failed to install Microsoft Visual C++ 2008 Redistributable"

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Cloud Lifecycle Management


    COMPONENT:

    Cloud Lifecycle Management


    APPLIES TO:

    BMC Cloud Lifecycle Management



    PROBLEM:

    Enterprise AR (E-AR) installation fails with Error: "Failed to install Microsoft Visual C++ 2008 Redistributable" as observed from the Planner_Install_Log.

    (Feb 03 2012 10:58:20.757 AM +0700),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerInitializationInstallationTask,
    THROWABLE EVENT {Description=[Failed to execute vcredist_x64.exe],Detail=[Return code:-1]},
    Throwable=[java.io.FileNotFoundException: C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\win64\vcredist_x64.exe
    com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerInitializationInstallationTask.install_vcredist_x64(ARServerInitializationInstallationTask.java:151)
    com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerInitializationInstallationTask.handle_vcredist_x64(ARServerInitializationInstallationTask.java:97)
    com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerInitializationInstallationTask.execute(ARServerInitializationInstallationTask.java:70)
    com.bmc.install.task.InstallationTask.run(InstallationTask.java:87)
    java.lang.Thread.run(Unknown Source)]
    (Feb 03 2012 10:58:20.757 AM +0700),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
    LOG EVENT {Description=[SET PROPERTY BMC_MS_VCPP_REDISTRIBUTABLE_INSTALL_SUCCESS],Detail=[fail]}
    (Feb 03 2012 10:58:20.757 AM +0700),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerInitializationInstallationTask,
    THROWABLE EVENT {Description=[
    Failed to install Microsoft Visual C++ 2008 Redistributable.]},
    Throwable=[java.lang.Exception: Failed to install Microsoft Visual C++ 2008 Redistributable.
    com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerInitializationInstallationTask.handle_vcredist_x64(ARServerInitializationInstallationTask.java:103)
    com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerInitializationInstallationTask.execute(ARServerInitializationInstallationTask.java:70)
    com.bmc.install.task.InstallationTask.run(InstallationTask.java:87)
    java.lang.Thread.run(Unknown Source)]

     


    SOLUTION:

     

    Legacy ID:KA364842

      

    Install Planner comes with a bundled Microsoft Visual C++ 2008 Redistributable. The Install Planner installs the Redistributable on the target machine. If a Redistributable is already present, Install Planner skips the installation of the Redistributable.

      

    During the Enterprise AR installation, BMC Remedy ITSM preconfigured Stack is the first component to be installed. If there is a problem installing the Redistributable, the BMC Remedy ITSM preconfigured Stack installation will fail with the above error.

      

    This error can be received if multiple attempts have already been made to install Enterprise AR and the target machine has not been cleaned properly before restarting a new Install Planner session. For e.g. if the target machine is a Virtual Machine, it is advisable to take a snapshot before the installation of every component so that if a subsequent installation fails, the VM can be reverted to a previous state. For a physical server, if the product installation fails, then it is required to drop the associated database, use the uninstall.exe / uninstal.sh to uninstall the installed product and clean up the folder structures that are created after the failed installation. 

      

    In order to prevent this error from occurring again, the target machine must first be cleaned to a pre-install state. Then, Microsoft Visual C++ Redistributable installer of 2008 version (vcredist_x64.exe) or higher can be downloaded and installed separately on the target machine. Once the Install Planner is started again later, it will find the Redistributable installed and will proceed ahead with the rest of installation.

      

    Note: In case the above error is received, it is advisable to download the Redistributable and install it on all the machines that are to be used for installing CLM products.

    For BMC Cloud Lifecycle Management 4.6.00, Install Planner will run pre-analyzer first against your target installation servers to ensure if they are met with the product requirements. Please follow these requirements and prepare your environment before starting fresh CLM installation.

    Contact BMC Customer Support (customer_support@bmc.com) for further assistance. 

    Additional information: Refer to   How to Videos - Cloud Lifecycle Management playlist created by BMC Customer Support 

    Related Products:  
       
    1. BMC Cloud Lifecycle Management

     


    Article Number:

    000089133


    Article Type:

    Solutions to a Product Problem



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