ARERR 9130 errors when attempting to configure Bulk Performance Manager node

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Service Level Management


    APPLIES TO:

    BMC Service Level Management



    PROBLEM:

     

    Any attempt to save a Bulk Performance Manager node is failing with ARERR 9130 error:

    Error encountered while executing a Web Service
    java.lang.NullPointerException

    This error was captured in clientside ARAPILOGGING output with details in the corresponding API/SQL/Filter logging output (see below). The error is attempt to save a NULL value to the C8 field which is prevented by ARServer.


    ARSetEntry results
    Return Code: ERROR
    Status List: 1 items
    Status Struct:
    Message type: ERROR
    Message number: 9130
    Message: Error al ejecutar un servicio Web
    Appended: java.lang.NullPointerException

    <TID: 0000003432> <RPC ID: 0000348100> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > <Overlay-Group: 1 >

    <API > */+SE ARSetEntry -- schema SLM:LandScape entryId 000000000000102 from Remedy User (protocol 18) at IP address 128.10.2.245
    <FLTR> */ Inicio del procesamiento de filtro (fase 1) -- Operación - SET on SLM:LandScape - 000000000000102
    <FLTR> */ <Filter Level:0 Number Of Filters:0> Verificando "SLM:LandScape:WS:AddBulkPatrolNodes" (500)
    <FLTR> >Se ha superado la cualificación -- ejecutar acciones
    <FLTR> 0: Establecer campos
    <FLTR> Short Description (8) =
    <FLTR> Error al ejecutar un servicio Web
    <FLTR> java.lang.NullPointerException
    <FLTR> **** Error al realizar la acción de filtro: Error 9130
    <FLTR> **** Filter "SLM:LandScape:WS:AddBulkPatrolNodes": No enabled error handler
    <FLTR> */ Fin del procesamiento de filtro (fase 1) -- Operación - SET on SLM:LandScape - 000000000000102
    <API > */-SE FAIL ARERROR: 9130


    <API > /*/+SE ARSetEntry -- schema SLM:LandScape entryId 000000000000102 from Remedy User (protocol 18) at IP address 128.10.2.245
    <SQL > /*/SELECT C1,C2,C3,C4,C5,C6,C7,C8,C300271400,C300314700,C300336100,C300394800,C301263900,C301270800,C301322000,C301356800,C301356900,C301357000,C301357100,C301357200,C301363900,C301364000,C301364100,C301365000,C301365300,C301365400,C301366200,C301366400,C301366500,C301366600,C301366700,C301366800,C301366900,C301367900,C301368000,C301369900,C301370000,C301370100,C301411900,C301412000,C301412100,C301412200,C301412300,C301412400,C301412500,C301412600,C301412700,C301412800,C301412900,C301413200,C301413300,C301413400,C301413500,C301413600,C301413700,C301413800,C301413900,C301416600,C301466100,C301469800,C301472500,C301567000,C301567100,C301567200,C301567300,C301567500,C301567600,C301567700,C301668300,C303378500,C303378600,C490000200,C490008000 FROM T2586 WHERE C1 = '000000000000102'
    <SQL > /*/OK
    <SQL > /*/SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C300271400,C300314700,C300336100,C300394800,C301263900,C301270800,C301322000,C301356800,C301356900,C301357000,C301357100,C301357200,C301363900,C301364000,C301364100,C301365000,C301365300,C301365400,C301366200,C301366400,C301366500,C301366600,C301366700,C301366800,C301366900,C301367900,C301368000,C301369900,C301370000,C301370100,C301411900,C301412000,C301412100,C301412200,C301412300,C301412400,C301412500,C301412600,C301412700,C301412800,C301412900,C301413200,C301413300,C301413400,C301413500,C301413600,C301413700,C301413800,C301413900,C301416600,C301466100,C301469800,C301472500,C301567000,C301567100,C301567200,C301567300,C301567500,C301567600,C301567700,C301668300,C303378500,C303378600,C490000200,C490008000 FROM T2586 WHERE C1 = '000000000000102'
    <SQL > /*/OK
    <SQL > /*/SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H2586 WHERE entryId = '000000000000102'
    <SQL > /*/OK
    <SQL > /*/COMMIT WORK
    <API > /*/-SE FAIL ARERROR: 9130

     


    SOLUTION:

     

    Legacy ID:KA372046

      

    Please verify that the two-step process to configure Bulk Performance Manager nodes has been done correctly. Following is the relevant excerpt from pgs. 92 - 93 of the SLM v7.6.03 Configuration Guide:

    --> Configuring Bulk Performance Manager nodes

    A two-step process must be followed to add bulk Performance Manager nodes. The first step process is by configuring the patrol nodes using the SLM:PerformanceManagerHosts form and the second step process is configuration through the Application Administration Console

    a) Configure PATROL nodes using the SLM:PerformanceManagerHosts form

    To add bulk Performance Manager nodes, you can access the configuration form from the Administration Console. The hosts must be detected by discovery tools or they can reside in the BMC Atrium CMDB. You must import the data into the SLM:PerformanceManagerHosts form.

    1 From BMC Remedy User, select and open the SLM:PerformanceManagerHosts form.

    The PatrolHosts form appears.

    2 Enter the PATROL Host and Port Number.

    3 Click Save.

    4 Repeat steps 2 and 3 for all the PATROL agents.

    NOTE
    When the nodes are added using the SLM:PerformanceManagerHosts form, you can see it in the Config Performance Manager Nodes form under the Available PATROL Hosts table.

      


    If there is nothing listing under the Available PATROL Hosts table in the Config Performance Manager Nodes form, this two-step process has not been done. The ARERR 9130 error reproduced in-house when attempting to add a Bulk Performance Manager node was resolved after adding the PATROL Host and Port Number information in the SLM:PerformanceManagerHosts form. When this data is present, the ARERR 9130 error could no longer be reproduced.

      
    Related Products:  
       
    1. BMC Service Level Management

     


    Article Number:

    000086695


    Article Type:

    Solutions to a Product Problem



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