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ProactiveNet Performance Management Suite
BMC ProactiveNet Performance Management Suite
401 URL monitoring error while performing Web URL monitoring of websites hosted on IIS
The Web URL monitor is deprecated. This monitor can be used as a replacement:
In the meantime, check the automatic log-in settings in IE.
The BPPM URL monitoring does not use IE proxy settings. When testing a URL, it is not recommended to use IE to validate if a URL is reachable or not as it will not provide the correct information.
If using BPPM 8.5, use the ProactiveNet Agent's httpmon diagnostic utility to test the URL.
1) From the screen shot IE is configured to "Automatically detect settings" (WPAD) which can cause it to find and use a proxy server which does not need authentication when coming from IE
1a) Web Proxy Autodiscovery Protocol (http://en.wikipedia.org/wiki/Web_Proxy_Autodiscovery_Protocol)
1b) About implementing WPAD (http://technet.microsoft.com/en-us/library/cc995261.aspx)
2) The ProactiveNet Agent has an httpmon diagnostic utility
2a) Execute the following command
httpmon http://acadapps1/confirmactionlletters/ > httpmon.out.txt
2b) Review the following files and send them back to me in an email
3) httpmon_test.log will indicate what the monitor is getting back when making the HTTP request
3a) If the diagnostic utility succeeds in getting the URL then it is most likely an authentication issue when the Agent is running from the default user account. You will need to authorize the account on the web server or run the Agent under a different account with sufficient privileges (administrative) to perform other normal operations.
Test the following in your environment until you also see an authorization challenge in a browser
- Uncheck the value "Automatically detect settings" in IE and save
-- Exit out of all instances of IE (use task manager to verify iexplore.exe is not running)
-- Test the URL again with the updated settings in IE
- Create a new local user account on the computer and use IE to test the URL
- Use a different web browser (Firefox, Chrome) make sure the proxy settings are all off
- Try a web browser from a different computer, different user
- Check the settings of IIS on the webserver to verify it is configured the way you expect it to be
- BMC ProactiveNet Performance Management Suite