Integration is key so that teams work collaboratively, no duplicating efforts.
BSM is a platform that offers standardized ways to integrate with your IT environement.
This document will be maintained collaboratively to provide latest and greatest Best Practices.
Note: Some detailed information listed below is designed for customers only (so may require permissions that only Customers or Partners have)
Most fundamental integrations happen at the BMC Atrium platform level (and are inherited by all Disciplines ):
- AR System Integration Guide covering web-services, Java API, XML, LDAP, HTTP, HTTPS, and more!
- Atrium Orchestrator: Adapters and RunBooks with key non-BMC Products
Some integrations give direct access to Service Support processes like Incident, Change, Release, etc. (and leverage BMC Atrium technologies listed previously):