ARERR [303] Form does not exist on server while configuring Service Target - SLM_Performance Monitoring Data Source

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    PRODUCT:

    BMC Service Level Management


    APPLIES TO:

    BMC Service Level Management



    PROBLEM:

     

    ARERR [303] Form does not exist on server while configuring Service Target - SLM_Performance Monitoring Data Source

    LP: BMC Service Level Management 7.6.04
    DR: BMC Service Level Management 7.6.04

    Details: Application Administration Console>>Custom Configuration>>Service Level Management>>Configure Application Settings>>Data Sources
    Getting ARERR 303 when SLM Performance Monitoring Data row is selected
    Error Text:
    ARERR [303] Form does not exist on server
    Set fields active link running a process failed (ARERR 1603)

    The preceding message occurred during the execution of active link SLM:ConfigDataSource:LoadDisplayLabelsFieldContainingEntity -- action 1. (ARNOTE 1101)

    Similar error is occurring while configuring Service Targets for Change Management Module using Service Target Wizard.

     


    SOLUTION:

     

    Legacy ID:KA407010

      

    CAUSE: In SLM:ConfigDataSource (aka "Configure Service Target Data Source") form, SLM Performance Monitoring record was modified and populated wrong.

    RESOLUTION:

    1. Take .arx export of SLM Performance Monitoring record form SLM:ConfigDataSource form of the already working fine Server (version not important).
    2. Imported the record in the affected Server to form SLM:ConfigDataSource with 'update old record with new record data'.

    Here are the discrepancies we could see from Production (broken record) vs Non-Production (good record):

    Data Source / App Form:
    Prod: CHG:Infrastructure Change
    Non Prod: SLM_Performance Monitoring Data Source

    Data Source Display As*
    Prod: Infrastructure Change
    Non-Prod: SLM Performance Monitoring Data Source

    Data Source Type*
    Prod: AR System Application Form
    Non-Prod: Performance-Monitoring Data Source

    Modified Date:
    Prod: 5/12/2013 2:29 <---There was a change the customer did which reflects the date, potential reason why this record was changed.
    Non-Prod: 21/11/2005 16:37

      
    Related Products:  
       
    1. BMC Service Level Management

     


    Article Number:

    000081574


    Article Type:

    Solutions to a Product Problem



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