TrueSight Server Automation (TSSA) Compliance Content install error: The minimum Operations manager version 8.9 was not detected on appserver ( appserver-name )

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    PRODUCT:

    TrueSight Server Automation Suite


    APPLIES TO:

    TSSA 8.x, 20.x



    PROBLEM:

     

    Executing the TSSA Compliance Content installer fails with an error similar to: 

      

    The minimum Operations manager version 8.9 was not detected on appserver ( <appserver-hostname> )
     

     


    CAUSE:

    Error accessing the appserver agent to detect the current version.


    SOLUTION:

     

    Legacy ID:KA378992

      

    There are two known causes for this problem.

    Cause 1:

      

    The Compliance Content installer executes: 'nexec <server> blasadmin version'.

      

    The TSSA installed appserver environment consists of a "local" RSCD Agent and a normal RSCD Agent install.

      

    Because of this the appserver dir is not in the environment when nexec runs and blasadmin is not in the path so the nexec fails.

    Solution:

      

    Add PATH variable from /etc/bmc.profile To the /etc/init.d/rscd file after the LD_LIBRARY_PATH set and restart the RSCD Agent.

      

    For Example:
    PATH=${PATH.EN_US}:/opt/bmc/bladelogic/operationsManager/NSH/bin:/opt/bmc/bladelogic/operationsManager/NSH/br
    export PATH

      


    Cause 2:
    The TSSA fileserver name is configured as "localhost" and all incoming NSH connections are mapped to a non-privileged user (via the RSCD Agent's exports, users & users.local ACL files).

    Solution:
    Modify the RSCD Agent ACLs so the inbound client are mappped to a privileged user.

      
    Related Products:  
       
    1. BMC BladeLogic Server Automation Suite

     


    Article Number:

    000078244


    Article Type:

    Solutions to a Product Problem



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