Remedy Shortcut Keys

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    Remedy Shortcut Keys

    Applicable To:        BMC Remedy User Tool 7.x (Thick Client)

                                 BMC Remedy Mid-Tier 7.x (Thin Client)

     

     

    Shortcut key

    Windows

    Web

    ALT+S

    Sets focus to the   advanced search bar, if visible.

    Press CTRL+ALT+S.

    F2

    Switches the Details   pane to New mode.

    Press CTRL+ALT+F2.

    F3

    Switches the Details   pane to Search mode.

    Press CTRL+ALT+F3.

    F5

    Refreshes the search.

    Press the Refresh   button on the Results list.

    F6

    Toggles between the   Results and Details pane.

    If focus is at the   advanced search bar, F6 returns you to the fields from the advanced search   bar. To get to the advanced search bar from the fields, press ALT+F6.

    Press CTRL+ALT+F6.

    CTRL+ENTER

    In New or Modify mode,   saves changes to the request. In Search mode, performs a search.

    Press CTRL+ALT+ENTER.

    CTRL+E

    Clears all entries in   the form’s fields.

    Press CTRL+ALT+E.

     

     

    Shortcut key

    Windows

    Web

    CTRL+H

    Displays a view of the   status history for the request.

    Press CTRL+ALT+H.

    CTRL+U

    Sets default field   values.

    Press CTRL+ALT+U.

    ALT+M

    Displays a menu   associated with a field. When using JAWS, press ALT+M with the Up or Down   arrow keys. Also works for currency menus.

    You must be in Forms   mode to use the menu. Tab to the menu icon and press ENTER.

    RETURN on a table   field

    When a table field has   focus, pressing RETRN refreshes the table field.

    Press the Refresh   button in a table field.

    Application key

    When used with a table   field, Results list, or attachment pool, displays the context menu that   appears from right-clicking on a table field, Results list, or attachment   pool.

    When used with an   attachment, displays the context menu that appears from right-clicking on the   attachment.

    Not applicable.

    CTRL+J

    Used to exit an   application list field, flashboard field, view field, or data visualization   field.

    JAWS does not always   know how to interpret these fields. Use the pass through mode feature of JAWS   (INSERT+3, then CTRL+J) if CTRL+J does not exit the field.

    Alternatively, you can   use the TAB (or SHIFT+TAB) on the first or last entry in the field to get to   the next or previous field in the tab order

    Not applicable.

    SHIFT+ALT+7

    Open a text or diary   editor for a text or diary field or a functional currency dialog box.

    Tab to the icon for   the text or diary editor and press ENTER to open the editor. Tab to the functional   currency icon and press ENTER.

     

                                                               

    Shortcut key

    Windows

    Web

    CTRL+SHIFT+ HOME/END

    CTRL+SHIFT+HOME sets focus to the first field   in the tab order. CTRL+SHIFT+END sets focus to the last field in the tab   order.

    This command does not work when the current   focus is at a page field, home page, view field, flashboard, or data   visualization field.

    For home page, view, flashboard, or data   visualization fields, the field scrolls if scroll bars are available.

    You must be in Forms mode to use this command.

    CTRL+SHIFT+HOME sets focus to the first field   in the tab order. CTRL+SHIFT+END sets focus to the last field in the tab   order. Because a field on the Web consists of multiple parts, focus is set to   the last part of a field.

    Unlike Windows, this command works when the   current focus is at a page field, home page, view field, flashboard, or data   visualization field.

    CTRL+ALT+F2

    Press F2.

    Switches to New Request mode.

    CTRL+ALT+F3

    Press F3.

    Switches to New Search mode.

    CTRL+ALT+F6

    Press F6.

    You must be in Forms mode to use this command.

    Switches between the Results list and the   Details pane. Also, CTRL+ALT+F6 returns from the advanced search bar to the   fields (compatible with the Windows client).

    Note: You are returned to the first component of the   field, not the component that had focus before pressing CTRL+ALT+F6 to get to   the Results list. For example, focus is at the expand box for a character   field.

    CTRL+ALT+F6 also returns you to the edit   component of the character field.

    CTRL+ALT+ ENTER

    Press CTRL+ALT+ENTER.

    In New or Modify mode, saves the changes. In   Search mode, performs the search.

    CTRL+ALT+E

    Press CTRL+E.

    Clears all field values.

    CTRL+ALT+U

    Press CTRL+U.

    Sets default values.

    CTRL+ALT+H

    Press CTRL+H.

    Shows status history values.

     

     

    Shortcut key

    Windows

    Web

    CTRL+ALT+S

    Press   ALT+S.

    You   must be in Forms mode to use this command.

    Go   to the advanced search bar. Press SHIFT+TAB to access the advanced search   buttons.

    Press   CTRL+ALT+S to return to the fields. You can also use any of these key   combinations:

                            • TAB

                            • SHIFT+TAB

                            • CTRL+ALT+F6

     

    Because   the advanced search bar is in the tab order after the last field in the form,   you can also tab to it.