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BMC Service Level Management
Applies to all version in SLM
SLA notifications are not going out to users when SLAs reach target of 50% or 75 %.
Configuration issue for SLM notifications.
To Resolve the issue perform the following step:
-Open NTE:CFG-Notification Events in midtier and search with
Notification Event Type : System Default
Module Name: Incident
SLA Resolution Escalation
SLA Resolution Escalation Notification
SLA Response Escalation
SLA Response Escalation Notification
Check if Remedy Notification Method is set to Email? If not then set to Email and test again.
- Also change the TO field value from AssigneeID field to Assignee from Milestone action and rebuilt the service target.
To resolve SLM Notification issues you can configure the SLM:EventSchedule:TADPolling escalation to run in a private queue.