Unable to login to TSPS - Error: You are not authorized to use this system.

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    PRODUCT:

    TrueSight Operations Management


    APPLIES TO:

    BMC TrueSight Operations Management



    PROBLEM:

     

    Symptoms
      Unable to login to TSPS - Error: You are not authorized to use this system.

      

      The TrueSight.log shows the following exception:

      

      WARN 09/25 11:24:46.265 [http-bio-443-exec-2] c.b.t.t.i.AuthInterceptor Received exception in execute :null
      WARN 09/25 11:24:52.953 [http-bio-443-exec-5] c.b.t.u.r.p.UserAccountProvider Invocation exception while processing request
      com.bmc.truesight.rest.exception.RESTInvocationException: 403 User doesn't have any authprofile associated.
      at com.bmc.truesight.usermgmt.rest.providers.servicefactory.UserAccountAuthenticationExecutionService.execute(UserAccountAuthenticationExecutionService.java:210) ~[usermgmt.jar:na]
      at com.bmc.truesight.usermgmt.rest.providers.UserAccountProvider.doLogin(UserAccountProvider.java:58) ~[usermgmt.jar:na]
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_45]

      

    Applies To
      BMC TrueSight Operations Management 10.0.00

     


    SOLUTION:

     

    Legacy ID:KA430981

      

    Cause
      The exception in the log indicates that the authprofile for the user could not be found.
      
    Soution
      Add the authprofile to the user group using following steps:
     
      1) Connect to the database from - C:\Program Files\BMC Software\TrueSightPServer\truesightpserver\modules\pgsql\bin\pgAdmin3
      2) Connect to database >> tables >> usergroup
      3) Run the following sql statement: update usergroup set authProfile_id='f1411589-954c-4b90-9b59-cf2c2421b4e9' where id = '70a778fe-4b16-4ac7-a9c5-6100d3f03d8f'; for 'Administrators' group
      4) Restart TSPS.

      
    Related Products:  
       
    1. BMC TrueSight Operations Management

     


    Article Number:

    000065442


    Article Type:

    Solutions to a Product Problem



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