Error [object Object] in Atrium Explorer followed by "Error while executing named query"

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    PRODUCT:

    BMC Atrium CMDB Suite


    APPLIES TO:

    BMC Atrium CMDB Suite



    PROBLEM:

     

    This was seen on a fresh install of ITSM 8.1

    On opening the Atrium Core Console / Atrium Explorer (in Internet Explorer 8) an error is seen saying

      

    [object Object]

    After clicking on the OK button and trying to lauch a Quick Search, there is another error 

      

    "Error while executing named query"

      

     

    This was seen on a server using Weblogic 10.3.6 for the mid-tier but not seen on another one using a Tomcat Server.

     

     


    SOLUTION:

     

    Legacy ID:KA407580

      

    origin of the problem. On the server, there is a /tmp/cmdb-cache directory and an administrator had changed the rights on the files in it.
    After stopping the weblogic, deleting the cmdb-cache directory and restarting my midtier, it's ok. No more error.
     

      
    Related Products:  
       
    1. BMC Atrium CMDB Suite

     


    Article Number:

    000062299


    Article Type:

    Solutions to a Product Problem



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