Error [object Object] in Atrium Explorer followed by "Error while executing named query"

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    BMC Atrium CMDB Suite


    BMC Atrium CMDB Suite



    This was seen on a fresh install of ITSM 8.1

    On opening the Atrium Core Console / Atrium Explorer (in Internet Explorer 8) an error is seen saying


    [object Object]

    After clicking on the OK button and trying to lauch a Quick Search, there is another error 


    "Error while executing named query"



    This was seen on a server using Weblogic 10.3.6 for the mid-tier but not seen on another one using a Tomcat Server.





    Legacy ID:KA407580


    origin of the problem. On the server, there is a /tmp/cmdb-cache directory and an administrator had changed the rights on the files in it.
    After stopping the weblogic, deleting the cmdb-cache directory and restarting my midtier, it's ok. No more error.

    Related Products:  
    1. BMC Atrium CMDB Suite


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    Solutions to a Product Problem

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