When launching User Tool, getting this error: The program can�t start because MSVCR71.dll is missing from your computer

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    LP: BMC Remedy AR System Server

    Issue Summary: When launching user tool, customer is getting this error: The program can’t start because MSVCR71.dll is missing from your computer

     

     


    SOLUTION:

     

    Legacy ID:KA367536

      

    Look for another machine without the problem and copy these 2 dlls to the System32 folder:

      

    MSVCR71.dll and MSVCP71.dll

    Copy and paste them to C:\Windows\SysWOW64 directory if copying them to  C:\Windows\System32 doesn't resolve the problem.

      

     

      
    Related Products:  
       
    1. BMC Remedy AR System Server

     


    Article Number:

    000067017


    Article Type:

    Solutions to a Product Problem



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