Failed to lookup custom asset class for '/BMC_VMware_Clusters' class during Service Provisioning Request

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Cloud Lifecycle Management


    APPLIES TO:

    BMC Cloud Lifecycle Management 4.x release or higher



    PROBLEM:

    New Service Request fails with following error: VG creation failed:Request for Virtual Guest destination failed. BBSA response: Error: Error in asset instance "BMC_VMware_Clusters:<IP>:/BMC_VMware_VirtualInfrastructureManager/BMC_VMware_Clusters": Failed to lookup custom asset class for '/BMC_VMware_Clusters' class : on host <IP>.

    Here is the snippet from $Platform_Manager%/logs/csm.log file:

    There are 1 error(s) while executing the task
    ERROR 1:
    Severity: CRITICAL
    Error: Error while executing bulk create in Service Offering Instance.
    Error Resolution: Please contact system administrator
    Error Id: BMC-CLMT-10400201
    Transaction Id: 3338ef4c-36d1-4fc2-a2e4-8af03bb15f42
    Root Cause Info:
    Severity: CRITICAL
    Error: Error creating Service Offering Instance with name SCPO from Service Offering SCPO Solution.
    Error Resolution: Please contact system administrator
    Error Id: BMC-CLMT-10400061
    Transaction Id: 3338ef4c-36d1-4fc2-a2e4-8af03bb15f42
    Root Cause Info:
    Severity: CRITICAL
    Error: Error creating Resource set DB Tier.
    Error Resolution: Please contact system administrator
    Error Id: BMC-CLMT-10500027
    Transaction Id: 3338ef4c-36d1-4fc2-a2e4-8af03bb15f42
    Root Cause Info:
    Severity: CRITICAL
    Error: Error creating Virtual ComputeContainer focus08.
    Error Resolution: Please contact system administrator
    Error Id: BMC-CLMT-10800330
    Transaction Id: 3338ef4c-36d1-4fc2-a2e4-8af03bb15f42
    Root Cause Info:
    Severity: CRITICAL
    Error: VG creation failed:Request for Virtual Guest destination failed. BBSA response: Error: Error in asset instance "BMC_VMware_Clusters:<IP>:/BMC_VMware_VirtualInfrastructureManager/BMC_VMware_Clusters": Failed to lookup custom asset class for '/BMC_VMware_Clusters' class : on host <IP>.
    Error Resolution: Please contact system administrator
    Error Id: BMC-CLMT-10100019
    Transaction Id: 3338ef4c-36d1-4fc2-a2e4-8af03bb15f42
    Root Cause Info:
    Severity: CRITICAL
    Error: Error creating Resource set SCPO APP Tier.
    Error Resolution: Please contact system administrator
    Error Id: BMC-CLMT-10500027
    Transaction Id: 3338ef4c-36d1-4fc2-a2e4-8af03bb15f42
    Root Cause Info:
    Severity: CRITICAL
    Error: Error creating Virtual ComputeContainer focus07.
    Error Resolution: Please contact system administrator
    Error Id: BMC-CLMT-10800330
    Transaction Id: 3338ef4c-36d1-4fc2-a2e4-8af03bb15f42
    Root Cause Info:
    Severity: CRITICAL
    Error: VG creation failed:Request for Virtual Guest destination failed. BBSA response: Error: Error in asset instance "BMC_VMware_Clusters:<IP>:/BMC_VMware_VirtualInfrastructureManager/BMC_VMware_Clusters": Failed to lookup custom asset class for '/BMC_VMware_Clusters' class : on host <IP>.
    Error Resolution: Please contact system administrator
    Error Id: BMC-CLMT-10100019
    Transaction Id: 3338ef4c-36d1-4fc2-a2e4-8af03bb15f42

     


    SOLUTION:

     

    Legacy ID:KA369092

      

    How to remediate:

    1: In BMC Server Automation Console, run the Update Server Properties (USP) job on registered vCenter Server to update the Server Properties
    2: Once the USP job is completed successfully, run the Distributed Configuration Objects job on registered vCenter Server.
    3: Confirm if BSA RSCD Agent's version is the same version between  BSA AppServer and on BSA RSCD agent that is on registered vCenter Server

      

    Contact BMC Customer Support (customer_support@bmc.com) for further assistance.

    Additional information: Refer to How to Videos - Cloud Lifecycle Management playlist created by BMC Customer Support

      
    Related Products:  
       
    1. BMC Cloud Lifecycle Management

     


    Article Number:

    000067667


    Article Type:

    Solutions to a Product Problem



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