ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : fqt-itsm-2 (9555) : RPC: Miscellaneous tli error - System error (Connection refused)

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    PRODUCT:

    BMC Atrium CMDB Suite


    APPLIES TO:

    BMC Atrium CMDB Suite



    PROBLEM:

     

    ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : fqt-itsm-2 (9555) : RPC: Miscellaneous tli error - System error (Connection refused)

    LP: BMC Atrium CMDB Suite 7.6.04
    DR: BMC Atrium Core 7.6.04
    DM: CMDB 00.00.00

    Details: Server 1 is working Fine,

    Server 2 - Error details - Cannot run the Recon Job since Ranking is on 2nd Server.
    ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE

    ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : servername2 (9555) : RPC: Miscellaneous tli error - System error (Connection refused)




    Issue Summary: Getting Plugin error while running a reconciliation job in Server Group Environment

     

     


    SOLUTION:

     

    Legacy ID:KA361802

      

    the startup script Atriumplugin.sh had loadbalancer name , corrected it to server connect name
    following error was not observed . ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : servername2 (9555) : RPC: Miscellaneous tli error - System error (Connection refused)
    and ARERR(8939) was observed on Re run ,
    we added 127.0.0.1 server name fqdn entry in hosts file and we were able to run Re jobs without any plugin errors .

     

      
    Related Products:  
       
    1. BMC Atrium CMDB Suite

     


    Article Number:

    000047906


    Article Type:

    Solutions to a Product Problem



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