Remedy AR System Mid Tier - [ARERR 9506] Unable to Display Form' error encountered on a specific form by a specific user

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    Remedy AR System Server


    AR System Mid Tier


    BMC Remedy AR System Server



    A specific user is unable to access specific form from Mid-Tier (form accessible for other users).   The ARERR 9506 error is displayed

    A network capture or Fiddler capture shows:


    HTTP Status 500 - <...> The server encountered an internal error that prevented it from fulfilling this request.<...>java.lang.NullPointerException


    com.bmc.arsys.api.Value.getIntValue(Unknown Source)
    com.remedy.arsys.goat.savesearches.ARUserSearches.loadFromServer(Unknown Source)
    com.remedy.arsys.goat.savesearches.ARUserSearches.loadSavedSearches(Unknown Source)
    com.remedy.arsys.goat.savesearches.ARUserSearches.&lt;init&gt;(Unknown Source)






    Corrupted records in the AR System Searches Preference for that particular user.



    It is possible that the search records for this user are corrupted in AR System Searches Preference form.
    In order to clear these records:
    1.- Navigate to AR System Administration Console.
    2.- Expand User Preferences, and select "Search User Search Preferences".
    3.- Search the user, select all given records for that user, then click on "Delete".

    SUSP - Select
    SUSP - Delete



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    Solutions to a Product Problem

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