Incorrect information about, Application Administration Console in 'BMC Remedy ITSM Config Guide' document

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy Change Management Application


    APPLIES TO:

    BMC Remedy Change Management Application



    PROBLEM:

     

    1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE)
    ITSM 7.6.04/ ARS 7.6.04

    2. STEPS TO REPRODUCE:
    Following information is provided on page number 34 of 'BMC Remedy IT Service Management Administration Guide' 7.6.04 Version.
    ==========
    You use the Application Administration Console to configure BMC Remedy ITSM Suite applications. The console provides access to the forms that you use to configure the applications that you installed.
    Only BMC Remedy AR System administrators and BMC Remedy ITSM Suite application administrators have access to these configuration forms.
    ==========

    3. ACTUAL RESULTS:
    Apart from AR admin and ITSM admin, Individual Application Config and Master users have permissions to the form from this link

    4. EXPECTED RESULTS:
    Information needs to be corrected with the correct list of users who can access this link
     

     


    SOLUTION:

     

    Legacy ID:KA356328

      

    The reported behavior has been logged as a documentation defect SW00410375

      
    Related Products:  
       
    1. BMC Remedy IT Service Management Suite
    2.  
    3. BMC Remedy Change Management Application

     


    Article Number:

    000097058


    Article Type:

    Solutions to a Product Problem



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