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Remedy AR System Server
BMC Remedy AR System Server
Added field a new in SYS:Notification Message for Incident Group assignemnt but not getting the value populated
LP: BMC Remedy AR System Server 8.1.00
DR: AR System Server 8.1.00
We tried to modify the SYS:Notification Messages form for Incident Group Assignment notification.
Below is the message
Incident #Incident Number# has been assigned to your group '#Assigned Group#'.
Service Type: #Service Type#
CI Name: #HPD_CI#
Notes: #Detailed Description#
In this message we added HPD_CI field, but cannot see the value populated. I added this field through the form SYS:Form Field Selection
It was working in our older version (7.6.03), last week we migrated to ITSM version 8.1
Issue Summary: Added field a new in SYS:Notification Message for Incident Group assignemnt but not getting the value populated
Here are the steps in ARS 8.1.
From Developer studio:
1. Create a new field which you want to add in NTE:SYS-NT Process Control form.
2. Update push field action in the filter HPD:INC:NotificationGenerator_899_PNPC`!
3. Add a Set Fields action in any of the following 3 filters.
NTE:NPC:TranslateNotificationMessageINC3_606 (if you add Set Fields action here, make the action before Exit Guide action)
From BMC Remedy AR Server:
Created a new record 'HPD_CI' in SYS:Form Field Selection form for the Selection Type = "Notification Message Selection".
- BMC Remedy AR System Server