Add a new field in SYS:Notification Message but not getting the value populated.

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    Added field a new in SYS:Notification Message for Incident Group assignemnt but not getting the value populated

    LP: BMC Remedy AR System Server 8.1.00
    DR: AR System Server 8.1.00

    Details:

      

    We tried to modify the SYS:Notification Messages form for Incident Group Assignment notification.

    Below is the message

    Incident #Incident Number# has been assigned to your group '#Assigned Group#'.
    Service Type: #Service Type#
    CI Name: #HPD_CI#
    Priority: #Priority#
    Summary: #Description#
    Notes: #Detailed Description#

    In this message we added HPD_CI field, but cannot see the value populated. I added this field through the form SYS:Form Field Selection

    It was working in our older version (7.6.03), last week we migrated to ITSM version 8.1




    Issue Summary: Added field a new in SYS:Notification Message for Incident Group assignemnt but not getting the value populated

     

     


    SOLUTION:

     

    Legacy ID:KA404477

      

    Here are the steps in ARS 8.1.

    From Developer studio:

    1. Create a new field which you want to add in NTE:SYS-NT Process Control form.
    2. Update push field action in the filter HPD:INC:NotificationGenerator_899_PNPC`!
    3. Add a Set Fields action in any of the following 3 filters.

    NTE:NPC:TranslateNotificationMessageINC1_602
    NTE:NPC:TranslateNotificationMessageINC2_604
    NTE:NPC:TranslateNotificationMessageINC3_606 (if you add Set Fields action here, make the action before Exit Guide action)

    From BMC Remedy AR Server:

    Created a new record 'HPD_CI' in SYS:Form Field Selection form for the Selection Type = "Notification Message Selection".

      
    Related Products:  
       
    1. BMC Remedy AR System Server

     


    Article Number:

    000098631


    Article Type:

    Solutions to a Product Problem



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