unable to update process Designer Configuration - error 0 -Abydos.ARF.ARADMINPASS (ARERR 8755)

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    BMC Service Request Management


    BMC Service Request Management



    OS - AIX 6.1


    DB - oracle


    ARSystem - 7.6.04 sp2


    Process Designer 8.3.2


    SRM 7.6.04 Sp2


    When updating password from Process Designer configuration page, user receive below error


    User-added image



    In Filter logs, it showing below error


    Checking "ABYD:ARIJob:SubmitForProcessing_ARF" (500)
       --> Passed -- perform actions
            0: Set Fields
                  Status (7) =
                  Message not in catalog; Message number = 8753
    **** Error while performing filter action: Error 8753
    **** Filter "ABYD:ARIJob:SubmitForProcessing_ARF": No enabled error handler
    /* Tue Sep 18 2012 17:08:46.4995 */     End of filter processing (phase 1) -- Operation - CREATE on ABYD:ARIJob - <NULL>
            1: Push Fields -> "ABYS:SRM:ARID-CreateTasksAPI" (ARERR 8753)
    **** Error while performing filter action: Error 8753
    **** Filter "ABYS:SRM:ARID-CreateTasksAPI": No enabled error handler
    /* Tue Sep 18 2012 17:08:46.4997 */     End of filter processing (phase 2) -- Operation - CREATE on SRM:Request__o - 000000000001912
    /* Tue Sep 18 2012 17:08:46.5144 */Canceled filter processing due to error


    In arjavaplugin.log, it showing below error


    2012-09-18 17:08:46,498 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ABYDOS.ARID.FILTERAPI
        at com.abydosworkflow.designer.arid.c.C(c:365)
        at com.abydosworkflow.designer.arid.ARPlugin.filterAPICall(d:195)
        at com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown Source)
        at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
        at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
        at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
        at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
        at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
        at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
        at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:678)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:703)
        at java.lang.Thread.run(Thread.java:811)








    Legacy ID:KA379418


    Steps taken to Resolve the issue


    01. Confirmed the below entries in ar.conf


    Server-Plugin-Alias: ABYDOS.ARID.FILTERAPI ABYDOS.ARID.FILTERAPI uslcars03:4244



    02. Confirm the pluginsvr_config.xml entries



           <pathelement type="location">/usr/remedy/install/ProcessDesigner/abyd-server-lib.jar</pathelement>    
       -   <plugin> 
        03. we confirmed that customer was using 1.5 IBM Java and that have caused this issue  
        04. After we changed the java path for plugin sever to point java 1.6 in armonitor.conf  
        05. We able to update the process designer configuration without any issue.  


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    Solutions to a Product Problem

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