Post ISTM install Asset Management ERROR (371): You cannot change the value of the Submitter field --the "Submitter Mode" of the system is configured to be locked

Version 4
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix ITSM


    APPLIES TO:

    BMC Helix ITSM



    PROBLEM:

     

    Post ISTM install Asset Management ERROR (371): You cannot change the value of the Submitter field --
    the "Submitter Mode" of the system is configured to be locked; BMC.CORE.CONFIG:BMC_FederatedInterfaceLink : Submitter

    The record in the form that the installer is importing data into BMC.CORE.CONFIG:BMC_FederatedInterfaceLink with Instance ID = AG001143D417DDSmYXRAVWMJAgRPQF has a a Submitter of Demoonbmc.

    LP: BMC Helix ITSM 20.11.01
    DR: ODM - Remedy ITSM 20.11.01

    Details: We are getting error on Asset Management application:
    [Wed May 04 03:18:10.253] INFO - Error importing record 1: ERROR (371): You cannot change the value of the Submitter field --
    the "Submitter Mode" of the system is configured to be locked; BMC.CORE.CONFIG:BMC_CIToConfigBaseRelationship : Submitter
    DATA "000000000000013|000000000000013" "dev_rnagre" 1287045670 "" "dev_rnagre" 1287045670 0 "Asset Management Contract links" "1287045670 dev_rnagre " "20020;20019;20032;" "AG001143D417DDSmYXRAVWMJAgRPQF" "" "20020;20019;20032;" 0 "" "config-ast-post" "BMC_FEDERATEDINTERFACELINK" "" "" "" "" "" "" "0" "" "" "0" "0" "" "0" "" "" "0" "0" "" "" "" "" "" "" "BMC_ASSETBASE" "ID001143D417DDl2QXRA4b4CAgvuwF" "BMC_FEDERATEDINTERFACE" "" 0 "" "" "" "" "" "" 0 "" 30 ""
    [Wed May 04 03:18:10.254] INFO - Import Completed in 1.205 seconds. 0 records were imported to BMC.CORE.CONFIG:BMC_FederatedInterfaceLink; 1 Records were not. From File D:\BMCSoftware\BMCITSM\Workflow\post_install\upgrade_from_7.6.03_to_7.6.04\systems\ast\workflow\en\.\ast_BMC.CORE.CONFIG_BMC_FederatedInterfaceLink_cfg.arx

    [ERROR][Wed May 04 03:18:10.426] PrepareMasterDoc- Data Import failed with code 1025 for file D:\BMCSoftware\BMCITSM\Workflow\post_install\upgrade_from_7.6.03_to_7.6.04\systems\ast\workflow\en\.\ast_BMC.CORE.CONFIG_BMC_FederatedInterfaceLink_cfg.arx
    [ERROR][Wed May 04 03:18:10.427] LoadComponent- At least data file in D:\BMCSoftware\BMCITSM\Workflow\post_install\upgrade_from_7.6.03_to_7.6.04\systems\ast\workflow\en\.\option_ast_Config.xml returned an error
    [ERROR][Wed May 04 03:18:10.508] LoadComponent- At least one file in config data list returned an error
    [ERROR][Wed May 04 03:18:10.508] LoadComponent- Errors processing component ast, worst overall return code = 2




    Issue Summary: Post ISTM install there shouldn’t be any error for the Asset Management application

     

     


    SOLUTION:

     

    Legacy ID:KA348301

      

    The .arx file has a value in the submitter field of "dev_rnagre". Query the form for the Instance ID above, delete the record, the import the record using the Data Import Tool in from the install folder which is D:\BMCSoftware\BMCITSM\Workflow\post_install\upgrade_from_7.6.03_to_7.6.04\systems\ast\workflow\en\.\.\ast_BMC.CORE.CONFIG_BMC_FederatedInterfaceLink_cfg.arx
     

      

    If any other forms are found the same steps for correction apply

      

    Error importing record 1: ERROR (371): You cannot change the value of the Submitter field --
    the "Submitter Mode" of the system is configured to be locked; BMC.CORE.CONFIG:BMC_CIToConfigBaseRelationship : Submitter

     

      
    Related Products:  
       
    1. BMC Helix ITSM

     


    Article Number:

    000097764


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles