CLM: Troubleshooting "ARWARN [9505] AR Server is Not Reachable"

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Cloud Lifecycle Management


    COMPONENT:

    Cloud Lifecycle Management


    APPLIES TO:

    BMC Cloud Lifecycle Management 4.0 or higher



    PROBLEM:

    "ARWARN [9505] AR Server is Not Reachable" error is thrown when any users try to log-in to My Cloud Services Legacy Console.

    How to troubleshoot this issue?


    SOLUTION:

     

    Legacy ID:KA400492

      

    Follow these steps to troubleshoot this issue:

      

    1: Have a look at the %ARServer%/Db/arrerror.log file :

      

    For example below error trace can be seen:

      

    Mon Jul 29 16:23:37 2013 390600 : Unable to connect to the SQL database.
    Please ensure the SQL database is running or contact the Database Administrator for help. (ARERR 550)
    Mon Jul 29 16:23:37 2013 ORA-12543: TNS:destination host unreachable
    Mon Jul 29 16:23:37 2013 390600 : Unable to connect to the SQL database. (ARERR 551)
    Mon Jul 29 16:23:37 2013 Stop server

      


    2: The error "ORA-12543: TNS: destination host unreachable" is most commonly found when there is a problem with network connectivity; however, there are few other reasons for encountering this error.

      

    The Oracle docs note the following information about ORA-12543:

    ORA-12543: TNS : destination host unreachable

    Cause:    Contact cannot be made with remote party.

    Action:    Make sure the network driver is functioning and the network is up.

    Common causes for the ORA-12543 error include:

      
      a. Network driver not functioning. 
      
      b. There is a problem resolving the host name given in the address parameter of the tnsnames entry. 
      
      c. Network is down or experiencing other problems. 
      
      d. Firewall issues. 
      
      e. Database server is down. 
      


    3: As per item #2 above, verify if firewall on DB server is blocking port 1521. If it is, please unblock it with the help of network administrator .

    4: Verify if login to database with sys account is working.

    5 : Verify the port number using tnsnames.ora file

    Contact BMC Customer Support(customer_support@bmc.com) for further assistance. 

    Additional information: Refer   How to Videos - Cloud Lifecycle Management playlist for How-to videos created by BMC Support 

    Related Products:  
       
    1. BMC Cloud Lifecycle Management

     


    Article Number:

    000096661


    Article Type:

    Solutions to a Product Problem



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