CLM: java.sql.SQLException: Io exception: The Network Adapter could not establish the connection

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Cloud Lifecycle Management


    COMPONENT:

    BladeLogic Application Server


    APPLIES TO:

    BMC Cloud Lifecycle Management 4.6 or higher, TrueSight Server Automation 8.x or higher



    PROBLEM:

     

    When trying to login with BladeLogic Server Automation (BSA) Console, the following error is reported:
    java.sql.SQLException: Io exception: The Network Adapter could not establish the connection

     


    CAUSE:

    Incorrect database setting or configuration for BladeLogic Application Server


    SOLUTION:

     

    Legacy ID:KA370782

      

    How to remediate:
    1. Check Cloud Lifecycle Management (CLM) deployment (e.g.: %BladeLogic%\NSH\br\deployments\config_deployment_<server_hostname>\ to confirm that the database connection string is pointing to the correct Database Server.

      

    How to check and verify the configuration:
    blasadmin -s <config_deployment_<server_hostname>
    show Database all

      

    Refer: https://docs.bmc.com/docs/tssa89/changing-the-basic-application-server-settings-808904827.html for changing Application Server settings.

      

    2. For any changes in Database Server, modify the configuration accordingly (e.g.: hostname, port, password and etc).

      

    3. Restart BladeLogic Application Server process.

    Contact BMC Customer Support (customer_support@bmc.com) for further assistance.
    Additional information: Refer to How to Videos - Cloud Lifecycle Management playlist created by BMC Customer Support

    Related Products:

      
       
    1. BMC Cloud Lifecycle Management

     


    Article Number:

    000069637


    Article Type:

    Solutions to a Product Problem



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