How to Import Data into Remedyforce (RF).

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

     

      How to link clients with accounts during data import? 

     


    SOLUTION:

     

      Data can be imported into and out of the RF via the Salesforce Apex DataLoader.   
        
      For a detailed explanation of how to import data see that attached doc.
        
      How to Download the SFDC Data Loader:
      1. Log into SDOF as an Administrator
    2. Select Home in the upper right-hand corner of the page, in Force.com | Select Setup
      3. Click Administration Setup | Data Management | Data Loader
      4. Download the Apex Data Loader application.
        
        
      For additional information on available utilities see:
        
      NOTE: The attached doc is how to import Clients into Remedyforce.  The process outlined in the doc is not longer required as the Client Import object can be used, however this document is preserved as it contains valuable information about the Client related objects and fields.

     


    Article Number:

    000006054


    Article Type:

    Solutions to a Product Problem



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