Self Service Site is Not Available. Under Sites there is Nothing Listed for Self Service for Remedyforce

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

    Self Service site is not available.


    SOLUTION:

     

    NOTE: If the site was not registered prior to the segue from Trial to Production to fix the issue will required a code change by DEV.

    Workaround: Register the SSD site prior to the transition of SDoF from Trial to Production.

    If the site is already in production open a case with BMC Software containing the following information:
    The SSD site name:

    NOTE: It must end in .force.com and cannot contain dashes.

    The Org ID:
    The Remedyforce Administrators Username and Password

    ALL the infomration is required to register the site name.

     


    Article Number:

    000006190


    Article Type:

    Solutions to a Product Problem



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