UDM jobs are stuck in promote stage with status as queued and not getting completed.

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    PRODUCT:

    Remedy IT Service Management Suite


    COMPONENT:

    Remedy Change Management Application



    PROBLEM:

    UDM People jobs are stuck in promote stage with status as queued and not getting completed.


    SOLUTION:

     

      1. Provided customer inhouse .ARX file which you have imported to UDM:Import form with below steps. 
      
      ============ 
      
      1. Create Folder with name "Test" in C Drive so that we can have Path "C:/Test" in your env  
    2. Download my provided .rar file to "C:/Test" Drive 3. Right click on this .Rar file and select option Extract Files  
    4. Extract files from this .RAR to Path "C:/Test" Folder  
    5. It will contain Folder with Name : "OOBJobst_1444986834" and .ARX File : "OOBJobst.arx"  
    6. Login to Import Tool (Select Server where you are facing Issue with missing Jobs)  
    7. Create New Mapping  
    8. Select "OOBJobst.arx" file as source data file  
    9. Select Target Form Name : "UDM:Import"  
    10. Click on Auto Map  
    11. Go to Options Tab and set below mentioned settings  
    - Handle Duplicate Request ID's By : "Update Old Records with new records data  
    - Match Duplicates by : Request ID  
    12. Start Import 
      
      ===========  
    2. we have restarted Carte Server with below steps. 
      
      ========== 
      
      netstat -nlp | grep 20000 
      
      kill -9 PID of process 
      
      ========== 
      
      3. We have found Escalation : DMT:DJS:SetStatus was Disabled so we have enabled it. 
      
      4. Issue is resolved after performing above steps. 

     


    Article Number:

    000100366


    Article Type:

    Solutions to a Product Problem



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