Unable to log into Remedyforce. Error: The signature in the assertion is not valid.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    BMC Helix Remedyforce Service Desk


    Users unable to log into Remedyforce via Single Sign-On.

    Error: Your login attempt using single sign-on with an identity provider certificate has failed.  Please contact your salesforce.com administrator for more information.


    The Salesforce key and the customers ADFS key did not match.


    Export the key from ADFS and import it into Salesforce so that both keys match.

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    Solutions to a Product Problem

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