User Sync jobs fails in Smart Reporting 9.0 SP1

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy with Smart IT


    APPLIES TO:

    Smart Reporting 9.0 SP1



    PROBLEM:

    User Sync jobs fails in Smart Reporting 9.0 SP1


    CAUSE:

    Error in UDM:Execution Status job logs- "CreateUserInYellowfin.0 - ERROR : java.net.ConnectException: Connection refused: connect"


    SOLUTION:

     

       
    1. Log on to BMC Remedy Developer studio.
    2.  
    3. Select the workspace. When prompted, enter the BMC Remedy AR System server user name and password.
    4.  
    5. From the File menu, choose Switch Mode, and then Base Development mode. Click OK on both alerts displayed.
    6.  
    7. In the left pane, expand All Objects, and open Escalations.
    8.  
    9. Under Filtering Options, select Name from the first and Contains from the second drop down list.
    10.  
    11. Type RSR in the text box and press Enter.
    12.  
    13. From the search results, open the RSR:UpdateCompletedStatus escalation.
    14.  
    15. Under Execution Options, select the Days, Hours, and Minutes as per your requirement.

     


    Article Number:

    000101919


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles