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Remedy Change Management Application
BMC Remedy Change Management Application
If I set up a default in the Configure Change Rules – “Default Performance Rating”, then when I open a change request (for specific Company that I just created the rule for), when I am closing the request, and the Change Closure window appears, I would expect the Performance Rating field to show the default that I have setup in my Change Rules. HOWEVER, What I have found is, the default performance rating is only used, if there are task templates related with the change request. Once the related task/tasks is/are closed, the performance rating value is populated into the Performance Rating field, on the Classification tab of the change. The change closure dialog is bypassed.
Do you think that this behavior is correct? Should default performance rating ONLY be set when task templates are involved?
I have also tested using a change template, and observed the same behavior as with a change request without using a change template.
- BMC Remedy Change Management Application