HPD:Help Desk_MeasReqAvailLoopLabel could not be built.

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    PRODUCT:

    BMC Service Level Management


    APPLIES TO:

    BMC Service Level Management



    PROBLEM:

     

    In SLM Datasource for HPD:Help Desk, HPD:Help Desk_MeasReqAvailLoopLabel could not be built.

    BMC Service Level Management 7.6.04

    Details: Workflow Name - HPD:Help Desk_MeasReqAvailLoopLabel

    14:33:34 07 Mar 2013
    14:33:34 07 Mar 2013 ***************************************************************************
    14:33:34 07 Mar 2013 Start Create-Rule Processing ...
    14:33:34 07 Mar 2013 Command: "Create-Rule"; form "SLM:RuleDefinition"; guid: "AG00505699016CpZZXTgODRoGwtaRp"; EntryIdString "000000000000323"
    14:33:34 07 Mar 2013 Looking up events, conds & actions for rule "HPD:Help Desk_MeasReqAvailLoopLabel"
    14:33:34 07 Mar 2013 Rule::GetRuleInfo: ERROR : Found unexepected number of Event objects (0) for Rule: AG00505699016CpZZXTgODRoGwtaRp; expected 1
    14:33:34 07 Mar 2013 Error retrieving rule information .. on form "SLM:RuleDefinition" for guid "AG00505699016CpZZXTgODRoGwtaRp"; Cannot build rule.
    14:33:34 07 Mar 2013 Rule implementation being deleted because rule is deactivated or invalidated
    14:33:34 07 Mar 2013 Workflow::Delete - Delete using Name in SLM:RuleDefinition
    14:33:34 07 Mar 2013
    14:33:34 07 Mar 2013 ruleName: HPD:Help Desk_MeasReqAvailLoopLabel
    14:33:34 07 Mar 2013 Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - Delete entries with qualification = "'490003300' LIKE "%HPD:Help Desk_MeasReqAvailLoopLabel%""
    14:33:34 07 Mar 2013 Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - No Entries found to delete from SLM:RuleFilterRegistration form
    14:33:34 07 Mar 2013 Rule implementation deleted, filters removed from server ..




     

     


    SOLUTION:

     

    Legacy ID:KA391643

      

    The error in build of the HPD:Help Desk_MeasReqAvailLoopLabel is misleading as there is no build and there is no zSLMGen:HPD:Help Desk_MeasReqAvailLoopLabel filter; this is a loop label and the Build Messages for that 'filter' will be blank (in later version, this is corrected). If this is the only error with the build of the HPD:Help Desk data source filters, it can be safely ignored. 

      

    This can also be applied for other Data Source filters "zSLMGen:xxxxxx_MeasReqAvailLoopLabel".

      
    Related Products:  
       
    1. BMC Service Level Management

     


    Article Number:

    000273135


    Article Type:

    Solutions to a Product Problem



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