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Cloud Lifecycle Management
BMC Cloud Lifecycle Management
Environment: BMC Cloud Lifecycle Management 3.0.00
We are unable to synchronize virtual server. Every time we try to trigger the sync its fails with following error:
1: Login to Cloud AR server using BMC Remedy User Tool or through MidTier
2: Open BMC.CORE:BMC_ComputerSystem form in search mode
a. Select Custom tab CloudClass = virtualhost
b. Select General tab MarkAsDeleted = No
c. Select DatasetId as BMC.Asset
Perform a search on this form using above qualification
3: Select every record and verify the relationship.
4: Every record must contain Access relationship which is HOSTUSESWITCH relationship.
5: If any of the record missing all the relationship' Then for that record under General tab set MarkAsDeleted = Yes and save the record.
6: If any of the record missing only access relationship 'Then do not set MarkAsDeleted = Yes
7: Once you perform all above steps Then login to Cloud AR through mid-tier
8: Use below URL to access atrium core console through mid-tier
9: Then go ahead and start below purge job (Cloud DB side )
a. BMC Asset-Purge
b. BMC CSM CDB DATA-purge
10: Stop BMC CSM service over platform manager machine.
11: Clear Platform Manager cache and start BMC CSM Service again.
12 : Login to cloud portal and try synchronize virtual cluster.
Contact Support if an issue still persists after following above steps.
- BMC Cloud Lifecycle Management