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Remedy AR System Server
BMC Remedy AR System Server
Cache Settings page of the Mid Tier Configuration Tool show different object counts, but the hit and miss counts for every object is 0
LP: BMC Remedy AR System Server 7.6.03
DR: AR System Mid Tier 7.6.03
Details: Our production mid-tier servers do not appear to be using their object caches. On the "Cache Settings" page of the "BMC Remedy Mid Tier - Configuration Tool" there are objects in the cache, with different object counts, but the hit and miss counts for every object is 0. How can we setup our mid-tier servers to use these caches?
Issue Summary: Cache Settings page of the Mid Tier Configuration Tool show different object counts, but the hit and miss counts for every object is 0
The cache statistics are disabled by default in ...\midtier\WEB-INF\classes\config.properties:
Change it to true and save, then restart Tomcat and the stats will now show in the mid-tier config tool
Details of the contents of cache can be found using the url: http://localhost:8080/arsys/shared/config/config_cache.jsp
Note: localhost:8080 should be substituted with the appropriate mid-tier server name and port for your installation.
- BMC Remedy AR System Server