ARERR 326 - Required field cannot be set to NULL

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    PRODUCT:

    Remedy Change Management Application


    APPLIES TO:

    BMC Remedy Change Management Application



    PROBLEM:

     

      When saving a new incident I recieve the following error: 
      
       

    ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk Assignment Log : Assigned Support Company

       

    ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk Assignment Log : Assigned Group

       

    ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk Assignment Log : Assigned Group ID

       

    ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk Assignment Log : Assigned Support Organization

     


    SOLUTION:

     

    Legacy ID:KA340846

      
      To fix the error, you need to make sure that the CTM:People record for the Assignee of the ticket has at least one group marked as the Default group. This is on the Support Group tab - Update Support Groups and Roles.  Mark one group as Yes for the default. 

     


    Article Number:

    000052900


    Article Type:

    Solutions to a Product Problem



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