Troubleshooting Installation Issues with BladeLogic Integration to CMDB

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    BMC Cloud Extension Pack


    BMC Cloud Extension Pack



      This article covers how to diagnose install problems with the BladeLogic integration with Atrium (BL2Atrium).
      BMC BladeLogic Autiomation for Servers (version 8.0.00) 




    Legacy ID:KA327566


    The BL2Atrium install process make required modifications to BBSA, BDSSA, AIE and Atrium Core.  One enters a number of values into the BL2Atrium installer and it will perform a limited set of input validation.  Once all inputs have been received the installer attempts to modify each component.  All install steps are captured in:


    C:\Program Files\BMC Software\BL2AI\<version>\install.log




    This log will be the first place to look to capture and review details of any failed install step.  This install.log details high level errors and may direct the user to an additional log for more specific install details for analysis.




    When searching the BMC knowledge base for related articles include the keyword "bl2atrium".


    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles