Rightstar Event: Password Management through BMC Service Desk Express -- Oct. 7, 2009

Version 2

    October 7, 2009
    Hitachi ID Password Manager significantly reduces support costs by automating resolution of the most common incident type, password issues.
    The interface between Hitachi ID Password Manager and BMC Service Desk Express automatically creates, updates, and closes password related incidents in SDE. This integrated solution streamlines the password reset process, greatly reduces call volume, and provides management with accurate metrics.