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Remedy Service Desk Application

BMC Remedy Service Desk Application

PROBLEM:

BMC Remedy Service Desk Application (version 7.5.00)

SOLUTION:

Legacy ID:KA320186

How to understand how someone other than the submitter of a broadcast message can cancel the message; can this be done?
Several users setup with the Support Function Role for Broadcast Messages but currently only the submitter can cancel the message; how do I make it so that others can cancel someone's message?

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It is not possible. As Design only the Broadcast Submitter of the broadcast can cancel his BroadcastLog in as Admin create a Broadcast

Log in as another person try to Delete the Broadcast

You do not have permission to delete the selected broadcast. (ARERR 48209)

The preceding message occurred during the execution of active link CFG:BRS:DeleteBroadcast_160_NoPermission -- action 1. (ARNOTE 1101)

 
1. BMC Remedy Service Desk Application

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