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Remedy AR System Server
BMC Remedy AR System Server
Log-in to Mid-tier Configuration tool gives error 'Configuration Tool Authorization Failed, click the Configuration Tool to login'.
Legacy ID:KA334002This error occurs if the WebServer name has an underscore "_".
For example: Remedy_Server1
Change the Web servername to the IP address. There is an issue with IE 5.5 and IE 6.0 storing cookie sessions with illegal characters in the URL. You can setup an alias of the servername for the server if a "_"