Log-in to Mid-tier Configuration tool gives error 'Configuration Tool Authorization Failed, click the Configuration Tool to login'.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

      Log-in to Mid-tier Configuration tool gives error 'Configuration Tool Authorization Failed, click the Configuration Tool to login'. 

     


    SOLUTION:

     

    Legacy ID:KA334002

    This error occurs if the WebServer name has an underscore "_". 

    For example: Remedy_Server1 

    Change the Web servername to the IP address. There is an issue with IE 5.5 and IE 6.0 storing cookie sessions with illegal characters in the URL. You can setup an alias of the servername for the server if a "_" 
    exists. 




     


    Article Number:

    000063043


    Article Type:

    Solutions to a Product Problem



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