Finding outgoing emails not processing in server group configuration - Email Service has been suspended

Version 2

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy AR System Server


    BMC Remedy AR System Server



    Outgoing mails not processing.  System shows sent message status in the AR email message form


    check log, see below...




    Email Service has been suspended.
    Application has started Version:  7.1.00 Patch 006 200811280530
    Using JRE: 1.5.0_12
    thread is still alive




    Following is troubleshooting skills
    1.Restart the application server
    2.Checked email engine: working ok
    3.Telnet to mailserver using port number: working ok.

    Two AR servers in the server group



    BMC Remedy AR System Server (version 7.1.00) DR: AR System; Server: Linux Red Hat ES 5.0; Database: Oracle 10g;




    Legacy ID:KA313415

      Email engine was installed on the Server A, but not installed on the Server B yet server B was attempting to take over email operations. 
      suggest to do following points to solve this. 
    1. Removed Server B records in the Email Engine Operation Rank form  
    3. Set email engine operations on Server A
    5. Restart arserver services of both the servers
    Related Products:  
    1. BMC Remedy AR System Server


    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles