ARERR 9341 - No Preference Server or Configuration Home Page Server. Home Page needs a Server. - Remedy AR System Mid Tier

Version 4
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Mid Tier


    APPLIES TO:

    BMC Remedy AR System Mid Tier



    PROBLEM:

     

    Users can connect from the User Tool but not through the Web (i.e. MidTier).  When a login attempt is made, ARERR [9341] No Preference Server or Configuration Home Page Server error is displayed.
     

     


    SOLUTION:

     

    The Mid-tier needs a Home Server specified to display a Home Page.

      
        
      
      1.  Launch the Mid-tier configuration tool  (http://<midtierhost>:<port>/arsys/shared/config/config.jsp)
      
      2.  On the General Settings panel, select an AR Server on the Home Page Server field.
      
      3.  If there are no servers to select, then go to the AR Server Settings page and define an AR Server. 
    Then return to the General Settings panel and select the newly defined AR Server.
      
      4.  Save the changes.
      
        
      
      You should now be able to log into the AR Server via the Mid-tier client.
      
        

     


    Article Number:

    000265130


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles