Not able to delete groups that were created.  Attempt to delete them from the Group Definition section in the Configuration Console and also from the Group form in Remedy User but they still appear in the Group Assignment section on the Helpdesk form.

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    Not able to delete groups that were created.  Attempt to delete them from the Group Definition section in the Configuration Console and also from the Group form in Remedy User but they still appear in the Group Assignment section on the Helpdesk form.

    Remedy AR System Server (version 6.3.00) DR: AR System Workflow;

     


    SOLUTION:

     

    Legacy ID:KA301868

      

     

      

     

      Manually deleting the items from SHR:Assignment resolves the issue. 
      

     

      

     

      
    Related Products:  
       
    1. BMC Remedy AR System Server

     


    Article Number:

    000049840


    Article Type:

    Solutions to a Product Problem



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